CardDirector Support
A Clear Next Step Starts Here
Ask a question, report a technical problem, or get help with your account. You can submit a ticket without purchasing CardDirector or signing in.
Download & Activation
Windows requirements, the planned setup process, and help with private access.
Explore the Setup GuideBilling & Cancellation
Our plans for online cancellation, plus help with receipts and refund requests.
Open Billing HelpConnected Services
See what is being previewed for market research, eBay connections, and shipments.
Explore the ConnectionsTalk to Us
The Right People for Your Question
Questions about the free waitlist, a card workflow, or an unexpected error are welcome.
- Product & Setup
Windows, activation, research workflows, imports, backups, and connected features.
support@carddirector.com- Billing & Cancellation
Purchase questions, cancellation assistance, and billing errors.
billing@carddirector.com- Privacy & Data
Personal information, data handling, corrections, and privacy rights.
privacy@carddirector.com
Mailing Address
CardDirector LLC5013 S Louise Ave #1123
Sioux Falls, SD 57108
United States
Leaving the free waitlist? Request removal from your signup address. This stops waitlist notifications; it does not change software access or cancel a future subscription.
Technical Help
Show Us Where You Got Stuck
A few useful details help us understand the problem and what you were trying to do.
- The taskThe page, tool, card workflow, or connection involved.
- The behaviorWhat you expected, what happened, and whether it happens again.
- Your setupCardDirector and Windows versions, the error message, and the approximate time.
- A screenshotRemove personal, order, account, and payment information before sharing.
Keep passwords, activation codes, private invitation links, access tokens, and payment-card security codes out of your message.
Help Beyond CardDirector
We can help with the app and its connections. Marketplace disputes, grading decisions, carrier claims, and payment decisions belong with the relevant provider. Tax and legal questions belong with a qualified professional.