Ask for Cancellation Help
Include your purchase email and order or invoice identifier if available. Ask for confirmation that renewal has been stopped and for the date your access will end.
Email About CancellationBilling & Cancellation
Billing and Cancellation
Clear purchase terms, a way to stop renewals, and help when a billing question comes up.
No payments are being collected. There is currently no paid CardDirector subscription to manage. Joining the waitlist does not create a charge or automatic renewal.
Before Purchase
Review the Offer Before You Commit
At launch, the offer and checkout will identify the released features, supported Windows systems, license scope, price and currency, billing interval, automatic-renewal terms, applicable taxes, seller, and refund policy. Any trial will explain its duration, whether a payment method is required, and when a first charge would occur.
Pricing and any trial offer have not been announced. Waitlist membership does not reserve a price or require you to buy.
See How Download and Activation Will WorkSubscription Cancellation
Cancellation and Refunds
When subscriptions open, the receipt and this page will provide the online subscription-management route. Cancellation will stop future renewals under the terms accepted at checkout. It will not automatically refund an earlier payment.
Deleting the app, disconnecting eBay, or leaving the waitlist is not a subscription-cancellation request. Contact billing support if you cannot access the subscription tools or need help confirming a cancellation.
Leave the Free Waitlist
Send a removal request from the address you used to join. This only concerns waitlist notifications; it is separate from private software access or any future subscription.
Request Waitlist RemovalRefunds & Billing Errors
Get Help With the Right Details
The refund policy published for your purchase will set out eligibility and the request period. Mandatory consumer rights still apply. A cancellation request and a refund request should be identified separately so both can be addressed.
For an unexpected, duplicate, or unrecognized charge, include the charge date, amount, currency, and statement description. For a refund request, include the purchase email, receipt identifier, and reason. Do not send full payment-card numbers, security codes, passwords, or private activation links.
Access & Records
Access and Your Records
The launch terms will explain the paid-through date after cancellation and the effect of an approved refund on software access. CardDirector is designed to keep local records readable after access expires, while editing and connected services may be restricted.
Keep your receipt and maintain local backups. If a future payment succeeds but access does not activate, contact support before purchasing again.