Frequently Asked Questions
A Closer Look at CardDirector
From your first card lookup to the next step in its story, get to know the workspace we are building. Find answers about the app, connected services, and the free launch waitlist.
The Product
What CardDirector Does
What is CardDirector?
CardDirector is Windows workflow software for sports-card collectors and resellers. It helps users surface potential purchase and grading opportunities, compare estimated market values and possible outcomes, and keep grading, resale, follow-up, and retained-card history connected.
Is it only a raw-card grading calculator?
No. Raw-versus-graded evaluation is an important part of the program, but CardDirector also includes market discovery, Prospects, submission tracking, inspection tools, selling workflows, Item Finder, follow-ups, pricing assistance, Package Tracking, and retained-card management.
Does CardDirector include card records?
Yes. Tracked Cards keep selected card identities available for later research without turning them into active Prospects. Owned Cards can record one or more distinct physical copies with their own acquisition details, condition, location, images, notes, and workflow relationship. CardDirector remains workflow-first rather than trying to be a mass inventory catalog for every collectible you own. Cards intentionally retained after the active workflow can carry their grade, costs, notes, history, and future reviews into Vault.
Does CardDirector help surface raw cards that may be profitable to grade?
Yes. Market Scan and Raw vs. Graded Quick Check can surface a Potential Grading Opportunity by comparing estimated raw and graded values with market activity, grading costs, fees, shipping, and user-entered assumptions. When the required inputs are available, CardDirector may show Estimated Profit, Estimated Loss, and Estimated Margin. When only part of the scenario is available, it uses Estimated Resale Difference. These are estimates, not guarantees or instructions to buy or grade a card.
Does CardDirector guarantee a grade, price, sale, or profit?
No. Potential Grading Opportunity, Estimated Profit, Estimated Loss, Estimated Margin, and other outputs are scenario-based estimates. CardDirector does not guarantee card condition, grade, value, demand, liquidity, sale, margin, or profit. The user decides what to buy, grade, list, sell, or retain.
Can I customize how the program looks and how much information appears?
Yes. The Dashboard lets you add, hide, move, resize, pack, and reset supported widgets. CardDirector also includes light and dark appearance options, available color modes, flexible item-page views, and supporting panels or guidance that can be reduced or collapsed where the current workspace supports it.
Is there help inside the program?
Yes. CardDirector includes an in-app Guide covering program workflows, tools, terminology, and common next steps. Product support is also available when a question requires direct help.
Which tools are shown in the development preview?
The preview shows Item Finder, Follow-Up Calendar, Package Tracking, Raw vs. Graded Quick Check, eBay Buy Radar, eBay Listing Lookup, and Card Centering Check. The final launch tool list will be confirmed with the release. Batch CSV listing-pricing tools are deferred and are not part of the current public launch plan.
Does CardDirector buy cards or place eBay bids and offers?
No. Planned listing research is intended to help users compare potential purchases; live eBay listings are not connected in the current preview. Purchasing, bidding, offers, payments, disputes, and seller actions remain with the user and the marketplace.
Waitlist & Launch
The Free Launch Waitlist
Is joining the waitlist free?
Yes. No payment details, deposit, or preorder are collected. Joining does not create a software account, start a trial or subscription, or reserve a price.
When can I get CardDirector?
We will email waitlist members when the public Windows release is available. A launch date has not been announced. Joining does not provide access to prerelease software.
How will I download and activate Version 1?
When paid sales open, the released Windows application will be ready for delivery and use. Your purchase confirmation will provide download and activation instructions. See Download & Activation for the setup process. No public download is available yet.
Will I be able to cancel a subscription online?
Yes. Our paid-launch plan includes online cancellation without a required call or email to support. The purchase receipt and Billing & Cancellation page will link to subscription management, where you can stop renewal and see your access-end date. The tool is not live yet because paid subscriptions have not opened. Under the planned subscription policy, ordinary cancellation keeps Full Access through the verified paid-through date. Refunds, chargebacks and explicit license revocation are separate. Cancellation does not automatically refund a previous payment; see the Refund, Cancellation and Billing Policy for refund guidance.
What will CardDirector cost?
The planned launch price is $20 USD per month, with no free trial. Paid access starts after a successful purchase and the required agreement acceptance. You will see the price, applicable taxes, automatic renewal, cancellation, and refund terms before purchase. Paid sales are not open yet.
Will I be charged automatically at launch?
No. The waitlist has no payment method or subscription. Purchasing access after launch will require a separate decision and checkout.
Can I use CardDirector temporarily offline?
The current private Windows build requests a fresh access check after six hours. If the service cannot be reached, previously verified Full Access can continue for up to seven days from the last successful verification, but never beyond the known paid-through or other finite access deadline. This is a temporary connection allowance, not extra subscription time or a payment grace period. When the applicable deadline is reached, the app switches to Read Only until valid access is verified. Connected services still require an internet connection.
Will there be a free trial, and what if a payment fails?
There will be no free trial at launch. Under the planned refund policy, you can request a full refund within 14 days of your first-ever paid charge, even after downloading or using CardDirector. This guarantee is available once per customer; cancellation, resubscription or a later return does not restart it. Separate service-failure protections and discretionary goodwill still apply. No explanation is required; optional feedback does not affect eligibility. A full first-payment refund also cancels future renewals. A failed or pending payment does not create paid access. If a payment or access date looks wrong, contact support before purchasing again.
How can I leave the waitlist?
Use the unsubscribe link in your confirmation email, or email support@carddirector.com from your signup address and ask to be removed.
What happens to my records if a future subscription ends?
In the current private Windows build, Read Only keeps locally stored records readable while editing and connected actions are restricted. Confirmed renewed access restores the permitted features. Keep local backups.
Connected Services
Research and Connections
Which eBay features are shown in the preview?
The development preview shows the interface for planned eBay Listing Lookup, Buy Radar, and eligible order and shipment workflows. Live eBay listing, order and shipment access is not connected in this preview. The planned order connection would require your authorization and would be limited to eligible orders from your own eBay account. Final launch availability depends on the released feature set and applicable provider agreements.
Does Package Tracking connect directly to USPS, UPS, or FedEx?
No. The planned Package Tracking connection would require your authorized eBay account and would be limited to shipment information eBay supplies for eligible orders from that account. Live eBay access is not connected in the current preview. CardDirector does not connect directly to carrier accounts.
Are shipment status and delivery estimates guaranteed?
No. CardDirector shows shipment and delivery information that is available from the connected service. Tracking events or estimates can be delayed, incomplete, or changed by the marketplace or carrier.
Do I need a separate market-data subscription?
Connected market data is planned as part of the released software, subject to commercial provider rights and supported coverage. The launch feature list will confirm what is included before purchase.
Can I add a card manually?
Yes. Manual Prospect creation is included. Enter the card yourself, keep your own pricing values if desired, and use supported connected market-data search later without changing its permanent CardDirector Item ID.
Are PSA services available?
No. PSA-connected certificate verification and grading order or submission progress tools are planned for Version 2. They are not part of the current preview. Manual grading workflows remain separate.
What features are planned after launch?
Phone-to-desktop QR photo transfer and PSA-connected services are planned for Version 2. Checklist, team, and rookie enrichment is conditional on data rights and reliable matching. eBay CSV pricing updates are under consideration; calendar sync, direct purchases, broader listing monitoring, more carriers, and advanced predictive research have no committed release. See the planned-feature overview for the distinctions. No release dates are set.
Can connected features stop working?
Connected features rely on outside services such as eBay and the market-data service. If one of those services is unavailable or changes its access, the related CardDirector feature may be temporarily affected.
Does CardDirector handle marketplace disputes, carrier claims, or grading-company decisions?
No. CardDirector helps organize the workflow and available connected information, but disputes, carrier claims, grading decisions, refunds, and other third-party outcomes remain with the user and the applicable provider.
Data & Privacy
Where Information Is Stored
Is all CardDirector information completely local?
No. Core card and workflow records are stored locally, but connected features transmit the information needed to the appropriate CardDirector service and third-party provider. The Privacy Notice explains those flows.
Where are connected eBay orders and shipments stored?
Working order and shipment records are kept with CardDirector on your computer. CardDirector’s online services may retain limited security, compliance, and operational records needed to provide connected features. See the Privacy Notice for details.
Does CardDirector sell user data?
No. CardDirector does not sell personal information.
Can I disconnect eBay and delete imported data?
Yes, but they are separate actions. Disconnecting ends the authorization. Deleting previously imported local records is a separate user-controlled step.
Windows & Support
Getting Started on Windows
Which platform is supported first?
CardDirector is being prepared first for 64-bit Windows 10 22H2 and Windows 11.
Are the system requirements final?
Memory, processor, display, and Windows targets are provisional. Final storage and performance requirements will be measured from the completed installer on clean Windows systems before download access opens.
Will there be a Mac version?
Windows is the first platform priority. A Mac version is not currently promised.
How do I contact CardDirector?
Use support@carddirector.com for Launch Waitlist, product, and connected-service help; billing@carddirector.com for billing questions; and privacy@carddirector.com for privacy requests.
Keep Exploring
See the Workflow for Yourself
Explore the product previews, or ask us about the part of your card workflow that matters most to you.